The Importance of Personal Experience. The Importance of Personal Experience Have you ever tried to convince someone to care about something that they didn't think was worth doing at all. It can feel like pushing a string or herding cats. In a call center, the help desk employees often felt this way. They wanted respect from their peers in other departments, who didn't think supporting the call center was worth doing well. . Have you ever tried to convince someone to care about something that they didn't think was worth doing at all. It can feel like pushing a string ... [Read More]